An assistant that knows your business
A chatbot for your website or an assistant for your staff, answering from your own documents, policies and product information. It says when it doesn't know, and hands over to a person when it should.
Sound familiar?
The same questions arrive every day: opening hours, prices, policies, how do I, where is. Your team answers them one at a time, and anything after hours waits until morning. Generic chatbots make it worse when they guess.
What you get
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Answers from your own content
Built on your website, documents and policies, and it shows where each answer came from.
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Knows when to stop
If it isn't sure, it says so and passes the conversation to your team with the context attached.
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Where people already are
Your website, Microsoft Teams, WhatsApp or SMS.
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Private by design
Personal details can be removed before anything reaches an AI model, and you choose where it's hosted.
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Clearly labelled as AI
People are told they're talking to an AI assistant, with an easy way to reach a person.
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Better every week
We review the questions it couldn't answer and fill the gaps.
What changes
- Questions answered at 2am as well as 2pm
- Fewer repeat enquiries for your team
- Answers that match your actual policies
Questions
Will it make things up?
We design it to answer only from your approved content and to say when it doesn't know. We test it before launch and keep reviewing its answers afterwards.
Is our data used to train public AI models?
We set it up so it isn't. We use providers and settings that don't train on your data, or a private model where that's needed, and show you exactly where your data goes.
What does it cost to run?
Running costs depend on how many conversations it handles. We estimate them with you before you commit, and you can see usage as it runs.
Let's talk about AI chatbots and assistants
A real person replies within one business day. No obligation.