Every call answered
A voice agent that picks up when your team can't. It answers common questions, takes messages and books appointments straight into your calendar or system, and transfers to a person when the caller needs one.
Sound familiar?
Missed calls are missed work. When the phones ring during a rush, after hours or on a weekend, callers hang up and try someone else, and voicemail rarely gets returned fast enough.
What you get
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Natural conversations
Callers speak normally. The agent understands, answers and asks sensible follow-up questions.
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Bookings and messages
Appointments go into your calendar or booking system, and messages are logged against the right customer.
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A person when needed
Urgent or complicated calls transfer to your team, with a summary of what's been said.
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Summaries of every call
Each call becomes a searchable summary, with callers told up front when calls are recorded.
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Built on Twilio
Telephony we know from our contact centre work, set up alongside your existing number.
What changes
- Fewer missed calls and lost bookings
- Your team freed from routine calls
- A record of every conversation
Questions
Will callers know it's an AI?
Yes. The agent introduces itself as an AI assistant, and callers can ask for a person at any time.
Can it make outbound calls?
We focus on answering incoming calls. Outbound calls by an AI voice are covered by the Do Not Call Register and telemarketing rules, including calling hours, so we only set them up where they fit those rules.
What happens if it doesn't understand?
It asks again, then offers to take a message or transfer the call to your team.
Let's talk about AI receptionist and voice agents
A real person replies within one business day. No obligation.